Electric cars because of its simple operation, low cost, fast and easy, in recent years sought after by consumers, while also exposing the back of a huge sales potential problems sony vgp-bpl8 battery, sony vaio vgn-fz battery in the industry. November 24, 2010, Human Rights Defenders, Xie received the rights of consumers, Hankou, Wuhan request, saying the purchase of electric cars Green Resources in October of this year plummeted battery performance, battery life time of less than half the new cars.
Endurance plummeted service station, said low temperature caused
Mr. Xie was May 23, 2010 purchase of a Green Resources MK-20T electric car, but in October of this year, when suddenly reduced battery life, full of a battery before driving at least 40 kilometers, and now only travel 20 km. Days from the purchase of electric cars over the past 5 months alone there have been such a problem for Mr Tse on the quality of electric vehicles Luyuan had questioned.
Edit understand that Mr Tse had Luyuan Hankou service station several times for help to solve the problem hope that the other party, and the service station maintenance personnel told him that this problem occurs is a normal phenomenon, because the weather is getting cold, so battery life will naturally decline.
In response to this argument sony vgp-bps15 battery, sony vgp-bpl15 battery, edit, Hankou service stations to understand the situation Luyuan, Yao told the editorial service stations, battery life, indeed with the use of environment-related, the use of ambient temperature at 25 degrees below the temperature once every reduction, battery life will drop by 1%. According to editors understood the temperature of Hankou now remains at 0 degrees, but Mr. Xie electric vehicle battery life has dropped by nearly 50% on this issue Mr. Yao said that he do not understand this situation, can not answer.
Commitment to deal with the problem procrastination into a blank check
Mr Tse said to the editor, the problem has dragged on November 10 has not to deal with it, he went to Green Resources under intolerable service points required to deal with the problem Hankou, the testing service station staff told him that the battery is indeed bad, but Now the battery is not cargo, it can not be replaced. The staff at service stations to Mr Tse and other 10 days, 10 days for his commitment to replace the battery, and recording contact Mr. Xie.
A week later, Mr. Xie call the Green Resources Advisory battery service station, Hankou arrival, did not think the answer is batteries have not arrived yet, still need to wait a week, another must for a week to replace the battery, but at the same After a week still no news, Xie huff them to service stations to seek explanation. Not wanted, the service station staff for their commitment to actually denied that he had to replace the dell latitude d630 battery, dell latitude d830 battery.
“This kind of service I am helpless, the largest manufacturer of electric vehicles turned out to be such a service attitude.” Xie said.
Customer busy three packs of the promises
Reflect the situation on Mr. Xie, editors call the customer to understand the situation Luyuan, and then finally after waiting 30 minutes working the customer service number 802 successfully connected, and before that had come up the phone and disconnected editing. Edit call again, after the phone is still connected to disconnected for no reason. No matter how, after no one answered the call again.
Mr. Xie said that electric vehicles clearly marked with three packs of the agreement if the battery problems, replacement within 8 months, but I do not know why it is so difficult to deliver, and service station staff also admitted that he is indeed a problem with the battery, but has been “the battery out of stock” refuse the reasonable demands of consumers.
Mr. Xie said angrily: “commitment is shifting in 8 months, but now they just put my battery back to manufacturers for repair, but I simply can not spare battery to use. Moreover, who is completing the battery can guarantee that other problems arise, the legal rights of consumers that can not be free of the trampling of these enterprises. ”
The domestic market, many brands of electric cars, and the quality varies greatly, many consumers seek cheaper to buy a poor quality product, although the prices are much lower, but often in the future “trouble” constantly. Human Rights Defenders to remind consumers to buy electric scooter hp pavilion dv6000 battery, hp pavilion dv9000 battery be sure to select the products of good quality and high degree of credibility, improve service brand.
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